Skip to main content


Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face. We also work with a wide range of organisations that provide advice and support for people in financial need.

Turn2us brings together an easy to use Benefits Calculator and a Grants Search database giving access to over 3,000 charitable funds – all available through our website.

For individuals who are not able to access the website, we have a freephone helpline on 0808 802 2000.

We also provide specific services for intermediaries and charitable funds.

Our service is:

  • Free
  • Comprehensive and reliable
  • All in one place
  • Based on highly credible sources
  • Confidential
  • Secure

Turn2us aims to ensure that:

  • More people are aware of, and have access to, welfare benefits and grants
  • Grant-giving and public organisations are able to distribute funds to those in need more effectively
  • The voices of people in financial need are heard

Individuals and Turn2us

If you are an individual seeking help for yourself or someone close to you, Turn2us aims to help you access the money available to you. For the first time, in one place on our website, you can find information and tools to help you find the support, based on your specific needs and circumstances. You can also register for a personal ‘My Turn2us’ account, which allows you to make confidential enquiries and applications directly to many of the grant-giving charities that you identify using our Grants Search database.

For more information, see Using the Turn2us websiteBeginner's guide to benefits and Quick guide to grants.

Intermediaries and Turn2us

If you are an intermediary – one of the thousands of advisers, welfare officers, support workers and volunteer home visitors who have regular face-to-face contact with people in financial need – Turn2us can help you find the right resources to support the people you are working with. We offer free regional training workshops on our tools for intermediaries so that they can help their service users find and access the help they are looking for.

You can also store individuals’ details and applications in your confidential Turn2us intermediary account, enabling you to access and update files as you need to.

For further information, see Working with intermediaries and Workshops for intermediaries.

Charitable funds and Turn2us

If you are a charity that gives grants to individuals, Turn2us provides a comprehensive, accessible service that can help you increase your access to people who could benefit from your support, especially those who are hard to reach. Our flexible system allows you to tailor your charity’s details to suit your needs and update them as necessary. Enquiries and applications can be accepted online or directly through the Turn2us website. You can also access lists of everyone who has applied to you via Turn2us and check the current status of any requests for help.

See information for charities for more information on Turn2us charitable funds accounts and the services we offer you.

Who to contact


Where to go

Hythe House
200 Shepherds Bush Road
W6 7NL

Time / Date Details

When is it on
Call us on: 0808 802 2000 (8am-8pm Monday-Friday)Calls are free for all landlines and for major mobile network providers (including 'pay as you go' phones) - Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. Check with your supplier first.
Have your say